NTS management and outsourcing packages are based around a three tier framework. Each tier can be complimented with additional bolt-on options, which might include: hardware break-fix or additional on-site engineering days. This flexibility allows you to tailor your NTS Managed Service to your business.

Tier 1 – Help Desk and Remote Support

•    Help Desk phone support and device monitoring solution.
•    Call Management / Escalation - 1st, 2nd & 3rd Line phone support and       remote dial-in resolution only.

Any on-site engineering days would be purchased ad-hoc at the standard NTS support day rate.

Tier 2 – Adds Re-Active On-Site Support

•    Tier 1 PLUS Escalation of support calls to on-site visits. 

The Tier 2 managed service package gives your business all of Tier 1’s offerings and in addition, it provides re-active on-site support days. The number of days included in the initial contract is based on the number of sites your business has and the initial contract price.

Re-active on-site support is defined as an NTS engineer attending site to resolve a support ticket of any issue that cannot be fixed through remote access.

Tier 3 – Adds Pro-Active On-Site Support

•    Tier 2 PLUS Preventative Infrastructure Maintenance such as:
      -  Security audits
      -  Performance tuning
•    Minor  Adds, Moves and Changes

The Tier 3 managed service package gives your business all of Tier 2’s offerings with on-site support days to meet your requirements. The support days will be included in the initial contract price and can be used either; as re-active or pro-active engineering support.

Tier 3 will provide a fully outsourced IT department to your business.

Additional Services

•    'Top up' On-Site engineering days
•    Hardware Break-fix support 
•    Project Consultancy, Management and Delivery

To discuss how NTS Managed Services can transform your business Call: 01993 777780